World-leading organization impacting the way content is displayed and digested. Hired to ensure renewals, create executive alignment, demonstrate value to clients, and create upsell opportunities. Accomplishments include:
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Responsible for 23-25 enterprise accounts
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Helped identify, execute, and quantify projects and value for accounts such as
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143% increase in site traffic and 73% increase in product answered through documentation vs manually
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$295,000 in annual cost savings due to streamlined processes and efficiencies, 13,000 resolved issues by client end users, 55% growth to site
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$220,000 annual cost savings, increased page traffic 90%+, and also increased content growth 192%
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Attain a 97% end-user self-service rate resulting in $100,000 annual cost savings.
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96% renewal rate during my tenure, with a large percentage of clients opting for multi-year contracts
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Identified and nurtured numerous opportunities that closed on new technologies such as OpenAI
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Organize and hold executive business reviews
Middleware company that helped IT departments unify their techstacks via a low-code solution. Hired to ensure account renewals and growth. Accomplishments include:
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100% renewal rate for 45 accounts during first 15 months while implementing 5-15% price increases
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10%+ increase in overall portfolio ARR through upsells and price increases
Acquired Content Analytics Inc
​Content Analytics // Syndigo helps the world's largest retailers (Amazon, Target, Walmart, etc.) and their world's most prominent vendors (Pepsi, Mattel, Crayola, etc.) manage and optimize product assets like pictures, descriptions, etc., in a centralized place. Hired to implement a support system for Enterprise clients, which was previously email-only
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Designed, implemented, scaled, and improved the entire support process for Enterprise Clients.
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Voted Most Valuable Employee of Q2 2018 by co-workers.
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2019 I oversaw 1,600+ resolved cases with an average 4.9/5 customer satisfaction score.
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2018 I oversaw 1,517 resolved cases with an average 5/5 customer satisfaction score.
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Earned multiple achievement-based bonuses and base pay raises.
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Managed one direct report that also had 5/5 customer satisfaction scores.
Acquired SimpleRelevance
​Machine learning company focusing on personalizing marketing across banner ads, recommendations, snail mail, email campaigns, and more. I worked with clients such as Lucky Brand Jeans, Crains Business News, and more. I was hired to identify and execute KPIs so we could leverage them as marketing materials for future sales.
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Served as a project manager, liaising between enterprise clients and developers in the execution and delivery of highly customized, data-driven marketing campaigns that leveraged machine learning to identify market gaps.
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Played a crucial role in a marketing project that resulted in 2x revenue per email delivered and contributed to a $48,000,000 net increase in revenue per year for a client.
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Oversaw implementation of a solution that resulted in a 567% return on investment (ROI) and more than $36,000 in increased aggregate revenue in 30 days for an international retailer.
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Project managed a solution that enabled a nationwide retailer to generate 799% ROI and break even on its capital investment after only 3.75 days.
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Worked with the sales team during pre-sales and quarterly business reviews. Performed analysis to determine achievements and future solution possibilities.
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Earned 20% base pay raise.
​SMS marketing before it was sexy, working with brands such as Sherwin-Williams. Hired to establish processes and give guidance to customers on how to maximize profitability and setup profitable SMS campaigns
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Oversaw the management of $78,000 in monthly recurring revenue (MRR) during tenure with Tatango, while maintaining relationships and advising national brands on legalities, strategy, and the implementation of SMS marketing initiatives.
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Regularly trained clients on how to stay in compliance with regulatory laws as well as consulting on how to create valuable campaigns for end users and stay in good standing vs. spam campaigns.
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Qualified for 30% base pay increase based on performance.
​Datasphere bought small pieces of front-page real estate on major websites and sold the spot to small and medium-sized which would only display to viewers within a 3 to 10-mile radius based on their IP address.
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Tasked with selling advertising to small business owners on behalf of some of the country’s largest media entities,
including Fox, MSNBC, CBS, NBC, and Fitness Magazine. -
Established 110 new bi-annual and 24 new annual contracts resulting in over $162K in revenue.
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Set a benchmark for having only three clients out of 134 newly established accounts, cancel within the three-
month chargeback time frame.
A company that sells industrial label makers and materials ​
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Managed and maintained customer relations with U.S. military, government agencies, and Fortune 100 accounts during my tenure at Graphic Products, selling Occupational Safety and Health Administration (OSHA) compliant supplies.
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Successfully established a new initial order account worth $2,000 in Mexico and a new repeating account worth $2,100 via cold email.